Customer Support Policy
1. Support Channels
Rasmmat offers customer support through various channels, which are: Email, WhatsApp, and a dedicated help center accessible on the platform.
2. Support Availability
Our customer support team operates from Saturday to Sunday 10AM - 5PM to address user inquiries, feedback, and issues promptly.
3. Types of Support
We provide assistance related to account management, technical issues, payment inquiries, and general platform guidance.
4. Response Time
We aim to respond to customer inquiries within 48Hrs during operating hours.
5. Issue Resolution
Our team is committed to resolving user issues efficiently and effectively. Complex issues may require additional time for investigation and resolution.
6. Escalation Process
If a user issue cannot be resolved immediately, it will be escalated to higher support levels for further assistance and resolution.
7. User Responsibilities
Users are encouraged to provide clear and accurate information regarding their issues to facilitate faster resolution.
Users are expected to follow platform guidelines and terms of service while seeking support.
8. Feedback and Improvement
We welcome user feedback and use it to continually improve our platform and customer support services.
10. Contact Information
For customer support inquiries, users can reach out to our support team via info@Rasmmat.com.